Jessica Hurt is Distinguished by PIA National

Our Senior Client Relations Specialist, Jessica Hurt, has been named the 2023 National Customer Service Representative (CSR) of the Year by the National Association of Professional Insurance Agents (PIA).

This distinction is given annually to a representative within a PIA member insurance agency. PIA National says “The award recognizes a CSR who has improved operations of the agency, served their clients in a unique or extraordinary way, and engaged in community involvement and activities to advance the betterment of the insurance industry.”

Within her 10 years at the agency, Jessica has taken on many different roles. She initially worked as an account manager and refused promotion in order to continue assisting with customer needs. Eventually, in addition to her client relations position, she took on the role of agent.

Now, in her senior position, Jessica trains all those stepping into the Client Relations Specialist role; where she guides them and passes down the agency mission of making insurance easy and educational. With her determination and assistance, our agency has grown 36% in the last 18 months.

“I could not be more proud of Jessica Hurt for winning this National Award. She has been essential to the growth and success of Wiglesworth-Rindom Insurance Agency, and I can’t think of a more deserving CSR for this award,” says President of Wiglesworth-Rindom, Lee Wiglesworth.

From everyone at our agency: Thank you, Jessica, for growing alongside us and helping us to better serve our clients.